Six minutes later, Lewis asked for the serial number.
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I asked Lewis how to run a hardware check on my Matebook D. After entering my name and an email, I was connected with a representative, Lewis, immediately. If you want a quicker online solution, the best option is chatting with an agent, which you can do from Huawei's support website. MORE: Best Huawei Laptop: Which MateBook Is Right For You? This wasn’t technically wrong, but I could more easily have updated my drivers directly from PC Manager.
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In response to the question about drivers, Huawei sent a download link for a zip file of the necessary drivers, including complicated instructions for their installation. the next day, the company sent correct instructions for disabling Sleep Mode.īut the company's instructions for disabling the webcam were incorrect: It sent me steps to stop the webcam from turning on automatically when the computer turns on, which wasn’t what I'd asked for. on Tuesday, asking how to stop my computer from going to sleep, how to disable the webcam and how to update its drivers. You can email Huawei through a contact form on its support website. the next morning, suggesting that I contact their customer support. Meanwhile, Huawei Technologies responded at 2:38 a.m. The latter method was the correct way to activate the fingerprint sensor the former was incorrect, as you can't activate the fingerprint sensor through PC Manager. with two methods, one using the Settings cog, and one using PC Manager. rephrasing my question as "How do I make it so that I can use the fingerprint reader instead of a password to sign into my computer?" Huawei Mobile replied at 3:43 p.m. This was a true statement, but didn't answer what I think was the clear intent of my question. informing me that while the fingerprint reader could unlock the Matebook, passwords would always need to exist on the device as a backup method.
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